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Inground Swimming Pool Warranties

Privacy Policy

Updated June , 2022

Royal Pools® is committed to protecting your online privacy while providing you with the most useful and enjoyable web experience possible. While you can use many features of Royal Pools® anonymously, you are required to provide personal information for online warranty registration, requests for estimates or general information. We may occasionally send e-mails to notify you about important information, new product and special offers from Royal Pools®. If you would rather not receive these e-mail notifications, you may simply opt-out.

What types of information may we collect
While our forms differ slightly we may request information such as your name, address, phone number, email address, product information, retailer you purchased from or project budget. Our Find A Dealer pages utilize geo locators to simplify your use of the locator. You can choose to allow auto Geo Location by clicking the My Location Button. You also have the option not to allow this Geo Location by denying to allow your location to be disclosed. This is facilitated by using the security option settings in your browser and/or your browsers pop up alerts. We may also collect aggregate statistics about our customers, traffic patterns and related site information. This data reflects site usage patterns gathered during thousands of customer visits to our web site each month, but it does not contain behavioral or identifying information about any individual user.


What is done with the information we collect
We limit employee access to the information you provide to only those employees who need to review the information to process the request you submit. In most cases information submitted is only retained until the request is processed and considered resolved. The exception would be warranty registration information. Warranty information will be retained for the life of the product warranty in order to support that warranty and any future claims made upon it.

How we use “cookies”
Like many other web sites, we may use cookies to create a more personalized online experience. When you use our site, we may store a cookie on your computer in order to facilitate and customize your use of our site. A cookie is a small data text file, which a web site stores on your computer’s hard drive that can later be retrieved to identify you to our site. Most web browsers automatically accept cookies but allow you to modify security settings so you can approve or reject cookies on a case-by-case basis. Our cookies store randomly assigned user identification numbers for each session, and do not contain personal information. Even if you do not authorize the use of cookies, you may still access the core features of our site.

What we provide to third parties
Royal Pools® does not provide any third-party access to your personal information. In the case of requesting a pool estimate, we will send the information you provide to the dealer that you choose to receive the estimate from. By doing so, you are granting us permission to share this information with that Dealer. We may provide third parties with aggregate statistics about our customers, traffic patterns and related site information. This data reflects site usage patterns gathered during thousands of customer visits to our web site each month, but it does not contain behavioral or identifying information about any individual user.


How we provide security
Royal Pools® secures all data and website sessions with the use of Sockets Layer (SSL). This is a standard security technology for establishing an encrypted link between a server and a client—typically a web server (website) and a browser, or a mail server and a mail client (e.g., Outlook). Royal Pools® also further protects data and user sessions by utilizing Website Security Scanning and Firewall Services to further protect you from security related issues such as malware, viruses, trojans, hidden redirects and other malicious security issues.


Do Not Track (DNT) Disclosure
DNT is a web browser setting that requests that a web application disable its tracking of an individual user. When you choose to turn on the DNT setting in your browser, your browser sends a special signal to websites, analytics companies, ad networks, plug in providers, and other web services you encounter while browsing to stop tracking your activity. To learn more about DNT and how to use your browsers security setting to adjust it, please visit: htps://


Tracking Options
The Network Advertising Initiative offers a central site where you can opt-out of certain kinds of tracking or ad targeting by its members. The Digital Advertising Alliance (DAA) provides a consumer opt-out page for the companies participating in their Self-Regulatory Program for Online Behavioral Advertising.

Some leading companies provide their own opt-out mechanisms for their registered users. For example, at these links you can control your opt-outs for Google, for Microsoft, and for Yahoo!.

Obtaining your consent
By using our site you give Royal Pools® permission to collect information about the pages served to you as an anonymous user for the purpose of calculating aggregate site statistics. If you register, request an estimate or request general information at our site, you authorize Royal Pools® to use information you provide to personalize the information we deliver to you and to use your demographic information when calculating aggregate customer data. As a registered member, you give Royal Pools® permission to send you e-mails related to the subscription e-mail services to which you may subscribe.

If you are under the age of 18, you must not provide your name, e-mail address or any other personal identifying information without consent of your parent or guardian, or otherwise provided for by applicable law.

Any changes to our privacy policy will be posted on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. If you have any questions or comments regarding this privacy policy. Contact Royal Pools® at


Enforcement and Dispute Resolution
In compliance with the Privacy Policy Principles, Royal Pools® commits to resolve complaints about our collection or use of your personal information. If you have any dispute or claim arising out of or relating to this Privacy Policy, you should report your claim to us via email at We will respond to your claim within 45 days.

Royal Pools® has committed to attempt to resolve privacy complaints under the US Federal Trade Commission Guidelines. You may review your rights on the US Federal Trade Commision (FTC) privacy policy guidelines by visiting this site: .If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, Royal Pools® commits to cooperate with the US Federal Trade Commission (FTC) and comply with the advice given by the FTC with regard to data transferred. Under certain conditions, FTC subjects may invoke binding arbitration for non-monetary issues when other dispute resolution procedures have been exhausted.


Contact Information and Access to Information

If you have any questions or comments about this Privacy Policy, if you would like Royal Pools® to confirm whether it has Personal Data about you, if you would like information on how to receive a copy of some of the Personal Data that Royal Pools® maintains about you, or if you would like us to update or delete information we have about you, please contact us:

Contact us by:
Completing our web form
• email:
• phone: 800-444-9977
• mail:
33 Wade Road
Latham, NY 12110


If we are required to contact you about your Personal Data we may do so by mail, telephone, or e-mail.

While this Privacy Policy will be available on our website, we recommend that you print and retain a copy of this Privacy Policy for your records.

Copyright © Royal Pools® All rights reserved.

— Privacy Policy —
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